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Important U.S. Citizen Services Information

Payment Methods & Details

All fees can be paid in CFA or dollars, cash only.

Appointments & Locations

All routine consular services at the U.S. Embassy in Brazzaville, Congo are provided by appointment only to U.S. citizens visiting or residing in Congo. Emergency cases (such as medical emergencies, deaths or arrests involving American citizens) will still be handled on a walk-in basis during normal Embassy hours or after hours by calling the Embassy Duty Officer.

Steps to take to schedule your appointment at the U.S. Embassy in Brazzaville.  

1. Review our website to determine the specific service you need.

2. Ensure that all applications, forms, and additional documents are completed correctly before you come to your appointment. Photo copies of all original documents are required and cannot be done at the Embassy. For passport services, we strongly encourage you to complete passport and additional page forms online; please click on Complete Application Online and follow the instructions.

3. Schedule your appointment: CLICK HERE

4. Print your appointment confirmation letter and bring it with you to your appointment.

Security Information

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Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.