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An official website of the United States government

Important Passport Information

Payment Methods & Details

All fees can be paid in CFA or dollars, cash only.

View Passport fees.

 

Appointments & Locations

All routine consular services at the U.S. Embassy in Brazzaville, Congo are provided by appointment only to U.S. citizens visiting or residing in Congo. Emergency cases (such as medical emergencies, deaths or arrests involving American citizens) will still be handled on a walk-in basis during normal Embassy hours or after hours by calling the Embassy Duty Officer.

Steps to take to schedule your appointment at the U.S. Embassy in Brazzaville.  

  1. Review our website to determine the specific service you need.
  2. Ensure that all applications, forms, and additional documents are completed correctly before you come to your appointment. Photo copies of all original documents are required and cannot be done at the Embassy. For passport services, we strongly encourage you to complete passport and additional page forms online; please click on Complete Application Online and follow the instructions.
  3. Schedule your appointment: CLICK HERE 
  4. Print your appointment confirmation letter and bring it with you to your appointment.

Once your new passport arrives, you will be asked to submit your old passport for cancellation. Any current visas in your old passport will not be cancelled and the cancelled passport will be returned to you with your new passport.

Note: All passport issuance for children under the age of 14 require the signatures of both parents. Further information about passport applications can be found at Passport Services.

Appointment Information

American citizens in the Congo can visit the Consular Section for passport services, including applying for new passports and adding extra pages. New passports take approximately two weeks to arrive. You may keep your existing passport until the new one arrives.

  • Schedule one appointment per applicant per service. For example if you have two children where each requires a passport renewal, each child must have his or her own appointment. If you have questions about what type of appointment you require, email BrazzavilleConsular@state.gov for additional assistance. Duplicate appointments for the same service will be deleted in the system without notice.
  • Cancel your original appointment in the system if you need to change the date. In order to cancel your appointment you will need a password which you can find on your appointment confirmation letter. Please email BrazzavilleConsular@state.gov for assistance.
  • Arrive on time for your appointment. If you are late to your appointment you may be asked to reschedule your appointment. When you arrive at the Embassy, please inform one of the guards that you are a U.S. citizen with an appointment and go directly to the Consular Section.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.